Returns
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At Maple & Nutmeg Candles & Co., we are dedicated to providing our customers with the highest quality handmade soy candles. We understand that sometimes issues may arise, and we want to assure you that we will work closely with you to find a satisfactory solution.
While we do not accept exchanges or returns, we believe in open communication and resolving any concerns you may have. Our team is committed to addressing any issues promptly and professionally.
Here's how we ensure customer satisfaction:
1. Quality Assurance
We take pride in our craftsmanship and the quality of our products. Each candle is carefully hand-poured using organic soy wax, resulting in a clean and eco-friendly burn. Our attention to detail ensures that every candle is unique and beautiful.
2. Customization Options
We understand that everyone has different preferences when it comes to candles. That's why we offer a range of customizable options, including color and scent. You can create your perfect candle that suits your personal style and ambiance.
3. Personalized Service
Our team is here to assist you throughout your shopping experience. If you have any questions or need guidance in selecting the right candle, we are more than happy to help. We strive to provide personalized service to ensure your satisfaction.
4. Open Communication
If you encounter any issues with your order, please reach out to us. We value your feedback and will do our best to address any concerns. We believe in open communication and finding a solution that works for both parties.
While we do not accept exchanges or returns, we are committed to working closely with you to ensure a satisfactory outcome. Your satisfaction is our top priority, and we appreciate your trust in Maple & Nutmeg Candles & Co.
Thank you for choosing our handmade soy candles. We look forward to serving you and creating a delightful candle experience.
If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products.